Guides
Plain answers to the questions families ask
Arranging care for someone you love is one of the harder things a family does, and it rarely happens at a convenient moment. These guides are here to make the next decision a smaller one — what things cost, what to ask, and what the numbers mean. Every figure is sourced, and every guide says where it came from.
Getting started
Money
Understanding the numbers
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How the star ratings work
What each of the four measures covers, how they are weighted, and what a rating cannot tell you.
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Care minutes explained
Why every home has a different target, how to read the gap, and how many homes are meeting theirs.
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How we rank homes
What we add to the government ratings, and what no home can buy at any price.
Nothing here is financial or legal advice. For fees in your own situation, Services Australia's Financial Information Service is free and sells nothing.