Aged Care RatingsAustralia

Albury Wodonga Health Residential Care Program

52 Sydney Road, Beechworth VIC 3747

15 beds Albury Wodonga Health Small home Government
Government rating
5 of 5 stars Excellent
87% Residents' survey score Our figure — the average of 12 questions

Ranked 6 of 51 in Hume

At a glance, from the figures

  • Delivered 303 care minutes per resident per day against a target of 216 — 87 minutes above.
  • 87% of residents' survey answers were positive.
  • The lowest-scoring answer was "Staff explain things to me", at 67%.
  • No regulatory action in place. The last ended October 2017: Notice of Non-Compliance.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Excellent
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Good
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 303 target 216 +87 min
Registered nurse minutes 149 target 44 +105 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 87% across all 12 questions.

Staff treat me with respect 89%
I feel safe here 89%
Staff are kind and caring 100%
I get the care I need 89%
Staff know what they are doing 100%
Staff follow up when I raise things 89%
Staff explain things to me 67%
I have a say in my daily activities 89%
I am encouraged to do things for myself 67%
This place is well run 100%
This place feels like home 78%
I like the food here 89%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries3%
Restrictive practices60%
Unplanned weight loss0%
Falls25%
Major injury from a fall0%
Polypharmacy80%
Antipsychotic medication0%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Notice of Non-Compliance. A formal notice that the home was not meeting one or more of the Quality Standards at the time. Applied July 2017 · Ended October 2017

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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