Aged Care RatingsAustralia

Bene Aged Care - The Italian Village

6 Mumford Avenue, St Agnes SA 5097

163 beds ITALIAN BENEVOLENT FOUNDATION (SA) INCORPORATED Large home Not for Profit
Government rating
4 of 5 stars Good
72% Residents' survey score Our figure — the average of 12 questions

Ranked 20 of 41 in Metropolitan North

At a glance, from the figures

  • Delivered 269 care minutes per resident per day against a target of 226 — 43 minutes above.
  • 72% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 36%.
  • No regulatory action in place. The last ended April 2022: Notice of Decision to impose Sanction.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Significant improvement needed
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 269 target 226 +43 min
Registered nurse minutes 60 target 46 +14 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 72% across all 12 questions.

Staff treat me with respect 87%
I feel safe here 97%
Staff are kind and caring 87%
I get the care I need 77%
Staff know what they are doing 73%
Staff follow up when I raise things 60%
Staff explain things to me 70%
I have a say in my daily activities 76%
I am encouraged to do things for myself 70%
This place is well run 63%
This place feels like home 64%
I like the food here 36%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries3%
Restrictive practices35%
Unplanned weight loss7%
Falls38%
Major injury from a fall3%
Polypharmacy21%
Antipsychotic medication17%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

The Commission's stated reason: No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.

Regulatory history

Notice of Decision to impose Sanction. A sanction — the Commission’s most serious step short of revoking a provider’s approval. Applied January 2022 · Ended April 2022

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

Other homes in Metropolitan North

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