Aged Care RatingsAustralia

Bicton Village

Bicton, WA

Pu-Fam Pty Ltd Small home Private for Profit
Government rating
4 of 5 stars Good

86% Residents' survey score Our figure — the average of 12 questions

Ranked 26 of 54 in Metropolitan South West

At a glance, from the figures

  • Delivered 234 care minutes per resident per day against a target of 220 — 14 minutes above.
  • 86% of residents' survey answers were positive.
  • The lowest-scoring answer was "This place feels like home", at 69%.
  • No regulatory action in place. The last ended July 2025: Notice of Decision to impose Sanction.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Good
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 234 target 220 +14 min
Registered nurse minutes 49 target 44 +5 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 86% across all 12 questions.

Staff treat me with respect 92%
I feel safe here 92%
Staff are kind and caring 100%
I get the care I need 93%
Staff know what they are doing 92%
Staff follow up when I raise things 77%
Staff explain things to me 76%
I have a say in my daily activities 92%
I am encouraged to do things for myself 84%
This place is well run 92%
This place feels like home 69%
I like the food here 77%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices46%
Unplanned weight loss0%
Falls34%
Major injury from a fall0%
Polypharmacy51%
Antipsychotic medication28%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Good

The Commission's stated reason: Regulatory decision became non-current within the past 3 years, and no Quality Standards grades recorded.

Regulatory history

Notice of Decision to impose Sanction. A sanction — the Commission’s most serious step short of revoking a provider’s approval. Applied January 2025 · Ended July 2025

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

Other homes in Metropolitan South West

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