Aged Care RatingsAustralia

Bolton Clarke Cazna Gardens

465 Hellawell Road, Sunnybank Hills QLD 4109

132 beds RSL Care RDNS Limited Large home Not for Profit
Government rating
4 of 5 stars Good

87% Residents' survey score Our figure — the average of 12 questions

Ranked 36 of 69 in Brisbane South

At a glance, from the figures

  • Delivered 223 care minutes per resident per day against a target of 216 — 7 minutes above.
  • 87% of residents' survey answers were positive.
  • The lowest-scoring answer was "This place is well run", at 72%.
  • No regulatory action recorded against this home.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Good
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 223 target 216 +7 min
Registered nurse minutes 50 target 43 +7 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 87% across all 12 questions.

Staff treat me with respect 100%
I feel safe here 92%
Staff are kind and caring 100%
I get the care I need 88%
Staff know what they are doing 92%
Staff follow up when I raise things 76%
Staff explain things to me 84%
I have a say in my daily activities 92%
I am encouraged to do things for myself 96%
This place is well run 72%
This place feels like home 76%
I like the food here 72%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries1%
Restrictive practices14%
Unplanned weight loss5%
Falls21%
Major injury from a fall1%
Polypharmacy38%
Antipsychotic medication11%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

The extract records no regulatory action against this home.

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