Aged Care RatingsAustralia

Bolton Clarke Glendale (VIC)

1 Glendale Court, Werribee VIC 3030

220 beds RSL Care RDNS Limited Large home Not for Profit
Government rating
4 of 5 stars Good
85% Residents' survey score Our figure — the average of 12 questions

Ranked 41 of 71 in Western Metro

At a glance, from the figures

  • Delivered 214 care minutes per resident per day against a target of 208 — 6 minutes above.
  • 85% of residents' survey answers were positive.
  • The lowest-scoring answer was "Staff explain things to me", at 49%.
  • No regulatory action recorded against this home.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Acceptable
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 214 target 208 +6 min
Registered nurse minutes 45 target 42 +3 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 85% across all 12 questions.

Staff treat me with respect 98%
I feel safe here 97%
Staff are kind and caring 98%
I get the care I need 98%
Staff know what they are doing 87%
Staff follow up when I raise things 70%
Staff explain things to me 49%
I have a say in my daily activities 100%
I am encouraged to do things for myself 61%
This place is well run 92%
This place feels like home 92%
I like the food here 73%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices8%
Unplanned weight loss7%
Falls27%
Major injury from a fall1%
Polypharmacy37%
Antipsychotic medication17%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

The Commission's stated reason: No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.

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