Aged Care Ratings

Bolton Clarke Newmans on the Park

Templestowe, Victoria

RSL Care RDNS Limited · Medium home · Not for Profit

Overall Star Rating

Ranked 26 of 136 in Eastern Metro

The five ratings

Four measures make up the overall rating. Residents' experience counts for about a third of it, compliance a little under a third, then staffing and the quality measures.

Overall Good
Residents’ experience Acceptable
Compliance Good
Staffing Excellent
Quality measures Improvement needed

Most homes land in much the same place: 69% hold four stars, and none holds fewer than three. The four measures above, and the detail below, are where homes differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 227 target 214 +13 min
Registered nurse minutes 54 target 44 +10 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 94%
Staff know what they are doing 89%
Staff follow up when I raise things 84%
Staff explain things to me 78%
I have a say in my daily activities 94%
I am encouraged to do things for myself 100%
This place is well run 94%
This place feels like home 95%
I like the food here 78%

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries 1%
Restrictive practices 22%
Unplanned weight loss 11%
Falls 32%
Major injury from a fall 1%
Polypharmacy 33%
Antipsychotic medication 4%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Good

The extract records no regulatory action against this home.

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