Aged Care RatingsAustralia

Catholic Healthcare The Haven Residential Aged Care

156 Bourke Street, Wagga Wagga NSW 2650

120 beds Catholic Healthcare Limited Large home Not for Profit
Government rating
4 of 5 stars Good
93% Residents' survey score Our figure — the average of 12 questions

Ranked 28 of 52 in Riverina/Murray

At a glance, from the figures

  • Delivered 215 care minutes per resident per day against a target of 207 — 8 minutes above.
  • 93% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 55%.
  • No regulatory action in place. The last ended June 2022: Directions - To revise Plans for Continuous Improvements.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Good
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Good
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 215 target 207 +8 min
Registered nurse minutes 47 target 42 +5 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 93% across all 12 questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 95%
I get the care I need 100%
Staff know what they are doing 100%
Staff follow up when I raise things 100%
Staff explain things to me 89%
I have a say in my daily activities 100%
I am encouraged to do things for myself 94%
This place is well run 94%
This place feels like home 89%
I like the food here 55%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices7%
Unplanned weight loss9%
Falls31%
Major injury from a fall0%
Polypharmacy27%
Antipsychotic medication4%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Directions - To revise Plans for Continuous Improvements. The Commission asked the home to redo its continuous improvement plan. Applied May 2022 · Ended June 2022

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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