Aged Care RatingsAustralia

Chestnut Gardens Aged Care Home

1 Chestnut Road, Doveton VIC 3177

100 beds Monash Health Medium home Government
Government rating
4 of 5 stars Good
84% Residents' survey score Our figure — the average of 12 questions

Ranked 70 of 152 in Southern Metro

At a glance, from the figures

  • Delivered 279 care minutes per resident per day against a target of 224 — 55 minutes above.
  • 84% of residents' survey answers were positive.
  • The lowest-scoring answer was "Staff know what they are doing", at 78%.
  • No regulatory action recorded against this home.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Significant improvement needed
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 279 target 224 +55 min
Registered nurse minutes 134 target 44 +90 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 84% across all 12 questions.

Staff treat me with respect 89%
I feel safe here 89%
Staff are kind and caring 89%
I get the care I need 89%
Staff know what they are doing 78%
Staff follow up when I raise things 89%
Staff explain things to me 83%
I have a say in my daily activities 89%
I am encouraged to do things for myself 78%
This place is well run 78%
This place feels like home 78%
I like the food here 78%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries1%
Restrictive practices45%
Unplanned weight loss12%
Falls27%
Major injury from a fall0%
Polypharmacy46%
Antipsychotic medication24%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

The extract records no regulatory action against this home.

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