Aged Care RatingsAustralia

Epping Grand Care Community

Epping, NSW

DPG Services Pty Ltd Medium home Private for Profit
Government rating
No rating published yet
77% Residents' survey score Our figure — the average of 12 questions

Ranked 103 of 105 in Northern Sydney

At a glance, from the figures

  • No Overall Star Rating has been published for this home yet.
  • Delivered 233 care minutes per resident per day against a target of 211 — 22 minutes above.
  • 77% of residents' survey answers were positive.
  • The lowest-scoring answer was "Staff know what they are doing", at 67%.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Not yet rated
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Not yet rated
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Not yet rated
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 233 target 211 +22 min
Registered nurse minutes 67 target 45 +22 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 77% across all 12 questions.

Staff treat me with respect 83%
I feel safe here 83%
Staff are kind and caring 83%
I get the care I need 84%
Staff know what they are doing 67%
Staff follow up when I raise things 67%
Staff explain things to me 67%
I have a say in my daily activities 91%
I am encouraged to do things for myself 75%
This place is well run 75%
This place feels like home 75%
I like the food here 75%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

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