Aged Care RatingsAustralia

Hamlyn Terrace Care Community

102 Louisiana Road, Hamlyn Terrace NSW 2259

150 beds DPG Services Pty Ltd Large home Private for Profit
Government rating
3 of 5 stars Acceptable
90% Residents' survey score Our figure — the average of 12 questions

Ranked 35 of 37 in Central Coast

At a glance, from the figures

  • Delivered 195 care minutes per resident per day against a target of 211 — 16 minutes below.
  • 90% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 65%.
  • No regulatory action recorded against this home.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Acceptable
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Good
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Significant improvement needed
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Improvement needed
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 195 target 211 -16 min
Registered nurse minutes 42 target 43 -1 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 90% across all 12 questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 82%
Staff follow up when I raise things 96%
Staff explain things to me 82%
I have a say in my daily activities 96%
I am encouraged to do things for myself 87%
This place is well run 87%
This place feels like home 87%
I like the food here 65%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices9%
Unplanned weight loss11%
Falls29%
Major injury from a fall3%
Polypharmacy39%
Antipsychotic medication12%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Good

The Commission's stated reason: No Regulatory decisions, and no Quality Standards grades recorded whilst operating continuously for over one year.

Other homes in Central Coast

See all homes in Central Coast →