Aged Care RatingsAustralia

Havilah Hostel

11 Harkness Street, Maryborough VIC 3465

110 beds Havilah Hostel Inc Large home Not for Profit
Government rating
3 of 5 stars Acceptable
93% Residents' survey score Our figure — the average of 12 questions

Ranked 48 of 64 in Loddon-Mallee

At a glance, from the figures

  • Delivered 229 care minutes per resident per day against a target of 206 — 23 minutes above.
  • 93% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 62%.
  • No regulatory action in place. The last ended February 2026: Acceptance of an enforceable undertaking.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Acceptable
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Good
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Improvement needed
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Improvement needed
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 229 target 206 +23 min
Registered nurse minutes 40 target 42 -2 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 93% across all 12 questions.

Staff treat me with respect 95%
I feel safe here 90%
Staff are kind and caring 100%
I get the care I need 95%
Staff know what they are doing 95%
Staff follow up when I raise things 95%
Staff explain things to me 100%
I have a say in my daily activities 86%
I am encouraged to do things for myself 95%
This place is well run 100%
This place feels like home 100%
I like the food here 62%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries1%
Restrictive practices17%
Unplanned weight loss13%
Falls38%
Major injury from a fall1%
Polypharmacy30%
Antipsychotic medication0%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Good

The Commission's stated reason: Regulatory decision became non-current within the past 3 years, and no Quality Standards grades recorded.

Regulatory history

Acceptance of an enforceable undertaking. The home gave a binding commitment to make changes, which the Commission accepted. Applied November 2025 · Ended February 2026

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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