Aged Care RatingsAustralia

Heathcote Health High Care Service

39 Hospital Street, Heathcote VIC 3523

12 beds Heathcote Health Small home Government
Government rating
5 of 5 stars Excellent
98% Residents' survey score Our figure — the average of 12 questions

Ranked 7 of 64 in Loddon-Mallee

At a glance, from the figures

  • Delivered 286 care minutes per resident per day against a target of 219 — 67 minutes above.
  • 98% of residents' survey answers were positive.
  • The lowest-scoring answer was "Staff follow up when I raise things", at 80%.
  • No regulatory action in place. The last ended April 2021: Directions - To revise Plans for Continuous Improvements.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Excellent
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Excellent
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Good
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 286 target 219 +67 min
Registered nurse minutes 79 target 44 +35 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 98% across all 12 questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 100%
Staff follow up when I raise things 80%
Staff explain things to me 100%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 100%
This place feels like home 100%
I like the food here 100%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices0%
Unplanned weight loss0%
Falls38%
Major injury from a fall0%
Polypharmacy70%
Antipsychotic medication20%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Directions - To revise Plans for Continuous Improvements. The Commission asked the home to redo its continuous improvement plan. Applied December 2020 · Ended April 2021

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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