Aged Care RatingsAustralia

Hillside at Figtree

190 Princes Highway, Figtree NSW 2525

86 beds Hillside Brae Pty Ltd Medium home Private for Profit
Government rating
4 of 5 stars Good
78% Residents' survey score Our figure — the average of 12 questions

Ranked 38 of 43 in Illawarra

At a glance, from the figures

  • Delivered 194 care minutes per resident per day against a target of 193 — 1 minutes above.
  • 78% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 50%.
  • No regulatory action in place. The last ended December 2017: Notice of Decision to impose Sanction.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Good
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 194 target 193 +1 min
Registered nurse minutes 44 target 40 +4 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 78% across all 12 questions.

Staff treat me with respect 94%
I feel safe here 87%
Staff are kind and caring 88%
I get the care I need 81%
Staff know what they are doing 69%
Staff follow up when I raise things 74%
Staff explain things to me 81%
I have a say in my daily activities 94%
I am encouraged to do things for myself 87%
This place is well run 62%
This place feels like home 69%
I like the food here 50%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices8%
Unplanned weight loss11%
Falls32%
Major injury from a fall4%
Polypharmacy51%
Antipsychotic medication5%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Notice of Decision to impose Sanction. A sanction — the Commission’s most serious step short of revoking a provider’s approval. Applied September 2017 · Ended December 2017

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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