Aged Care RatingsAustralia

Keilor East Manor Care Community

188A Sterling Drive, Keilor East VIC 3033

125 beds DPG Services Pty Ltd Large home Private for Profit
Government rating
3 of 5 stars Acceptable
85% Residents' survey score Our figure — the average of 12 questions

Ranked 61 of 71 in Western Metro

At a glance, from the figures

  • Delivered 212 care minutes per resident per day against a target of 228 — 16 minutes below.
  • 85% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 36%.
  • No regulatory action recorded against this home.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Acceptable
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Improvement needed
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 212 target 228 -16 min
Registered nurse minutes 47 target 46 +1 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 85% across all 12 questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 78%
Staff follow up when I raise things 85%
Staff explain things to me 64%
I have a say in my daily activities 86%
I am encouraged to do things for myself 86%
This place is well run 100%
This place feels like home 79%
I like the food here 36%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices15%
Unplanned weight loss8%
Falls31%
Major injury from a fall2%
Polypharmacy38%
Antipsychotic medication4%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

The Commission's stated reason: No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.

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