Aged Care RatingsAustralia

Killara Hostel

215-235 Rossiter Road, Kooweerup VIC 3981

40 beds Bayside Health Small home Government
Government rating
No rating published yet

96% Residents' survey score Our figure — the average of 12 questions

Ranked 143 of 152 in Southern Metro

At a glance, from the figures

  • No Overall Star Rating has been published for this home yet.
  • 96% of residents' survey answers were positive.
  • The lowest-scoring answer was "Staff explain things to me", at 83%.
  • No regulatory action in place. The last ended February 2001: Notice of Decision to impose Sanction.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Not yet rated
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Excellent
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Not yet rated
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Not yet rated
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Not yet rated
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day — no target published
Registered nurse minutes — no target published

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 96% across all 12 questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 91%
Staff follow up when I raise things 100%
Staff explain things to me 83%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 100%
This place feels like home 100%
I like the food here 83%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Regulatory history

Notice of Decision to impose Sanction. A sanction — the Commission’s most serious step short of revoking a provider’s approval. Applied October 2000 · Ended February 2001

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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