Lifeview The Willows
171-175 Jells Road, Wheelers Hill VIC 3150
Ranked 92 of 136 in Eastern Metro
At a glance, from the figures
- Delivered 218 care minutes per resident per day against a target of 219 — 1 minutes below.
- 91% of residents' survey answers were positive.
- The lowest-scoring answer was "Staff explain things to me", at 69%.
- No regulatory action recorded against this home.
The five ratings
Four measures make up the overall rating. The i beside each one explains what it covers.
Why the ratings are broken out
Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.
Staffing
Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.
What residents said
An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 91% across all 12 questions.
The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.
Clinical quality measures
The share of residents affected, as the home reports each quarter. Lower is better on all of these.
| Pressure injuries | 0% |
| Restrictive practices | 2% |
| Unplanned weight loss | 2% |
| Falls | 56% |
| Major injury from a fall | 7% |
| Polypharmacy | 46% |
| Antipsychotic medication | 14% |
Compliance
The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.
The extract records no regulatory action against this home.
Other homes in Eastern Metro
- Villa Maria Catholic Homes Justin Villa Aged Care Residence Balwyn
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- Regis Shenley Manor Camberwell
- Clarendon Grange Hostel Wantirna
- Olivet Aged Persons Home Ringwood
- Villa Maria Catholic Homes Willowbrooke Aged Care Residence Upper Ferntree Gully