Aged Care RatingsAustralia

MannaCare - Cassia House

371 Manningham Road, Doncaster VIC 3108

90 beds MannaCare Inc Medium home Not for Profit
Government rating
4 of 5 stars Good
90% Residents' survey score Our figure — the average of 12 questions

Ranked 42 of 136 in Eastern Metro

At a glance, from the figures

  • Delivered 237 care minutes per resident per day against a target of 235 — 2 minutes above.
  • 90% of residents' survey answers were positive.
  • The lowest-scoring answer was "I am encouraged to do things for myself", at 76%.
  • No regulatory action in place. The last ended February 2022: Directions - To revise Plans for Continuous Improvements.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Acceptable
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Improvement needed
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 237 target 235 +2 min
Registered nurse minutes 47 target 46 +1 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 90% across all 12 questions.

Staff treat me with respect 94%
I feel safe here 100%
Staff are kind and caring 94%
I get the care I need 89%
Staff know what they are doing 88%
Staff follow up when I raise things 88%
Staff explain things to me 94%
I have a say in my daily activities 89%
I am encouraged to do things for myself 76%
This place is well run 89%
This place feels like home 100%
I like the food here 83%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries1%
Restrictive practices54%
Unplanned weight loss7%
Falls37%
Major injury from a fall2%
Polypharmacy33%
Antipsychotic medication33%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Directions - To revise Plans for Continuous Improvements. The Commission asked the home to redo its continuous improvement plan. Applied August 2021 · Ended February 2022

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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