Aged Care RatingsAustralia

Multicultural Community Services Geelong Inc

100 Weddell Road, North Geelong VIC 3215

103 beds Multicultural Community Services Geelong Inc Large home Not for Profit
Government rating
No rating published yet
91% Residents' survey score Our figure — the average of 12 questions

Ranked 65 of 65 in Barwon-South Western

At a glance, from the figures

  • No Overall Star Rating has been published for this home yet.
  • Delivered 217 care minutes per resident per day against a target of 219 — 2 minutes below.
  • 91% of residents' survey answers were positive.
  • The lowest-scoring answer was "I am encouraged to do things for myself", at 71%.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Not yet rated
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Not yet rated
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Significant improvement needed
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 217 target 219 -2 min
Registered nurse minutes 43 target 44 -1 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 91% across all 12 questions.

Staff treat me with respect 96%
I feel safe here 96%
Staff are kind and caring 100%
I get the care I need 96%
Staff know what they are doing 87%
Staff follow up when I raise things 92%
Staff explain things to me 75%
I have a say in my daily activities 96%
I am encouraged to do things for myself 71%
This place is well run 92%
This place feels like home 100%
I like the food here 91%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries1%
Restrictive practices11%
Unplanned weight loss9%
Falls27%
Major injury from a fall2%
Polypharmacy40%
Antipsychotic medication11%

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