Aged Care RatingsAustralia

Pleasant Valley Aged Care Service

28 Hospital Road, Mount Pleasant SA 5235

22 beds Barossa Hills Fleurieu Local Health Network Incorporated Small home Government
Government rating
4 of 5 stars Good
86% Residents' survey score Our figure — the average of 12 questions

Ranked 13 of 27 in Yorke, Lower North & Barossa

At a glance, from the figures

  • Delivered 280 care minutes per resident per day against a target of 218 — 62 minutes above.
  • 86% of residents' survey answers were positive.
  • The lowest-scoring answer was "Staff explain things to me", at 72%.
  • No regulatory action recorded against this home.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Good
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 280 target 218 +62 min
Registered nurse minutes 66 target 45 +21 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 86% across all 12 questions.

Staff treat me with respect 90%
I feel safe here 91%
Staff are kind and caring 82%
I get the care I need 91%
Staff know what they are doing 91%
Staff follow up when I raise things 82%
Staff explain things to me 72%
I have a say in my daily activities 91%
I am encouraged to do things for myself 100%
This place is well run 90%
This place feels like home 81%
I like the food here 72%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries2%
Restrictive practices14%
Unplanned weight loss7%
Falls31%
Major injury from a fall0%
Polypharmacy64%
Antipsychotic medication14%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Good

The Commission's stated reason: No Regulatory decisions, and no Quality Standards grades recorded whilst operating continuously for over one year.

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