Aged Care RatingsAustralia

Prom Country Aged Care

9 O'Connell Road, Foster VIC 3960

70 beds PROM COUNTRY AGED CARE INC. Medium home Not for Profit
Government rating
4 of 5 stars Good
92% Residents' survey score Our figure — the average of 12 questions

Ranked 23 of 51 in Gippsland

At a glance, from the figures

  • Delivered 202 care minutes per resident per day against a target of 211 — 9 minutes below.
  • 92% of residents' survey answers were positive.
  • The lowest-scoring answer was "I am encouraged to do things for myself", at 71%.
  • No regulatory action recorded against this home.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Improvement needed
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Improvement needed
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 202 target 211 -9 min
Registered nurse minutes 55 target 43 +12 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 92% across all 12 questions.

Staff treat me with respect 100%
I feel safe here 93%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 100%
Staff follow up when I raise things 93%
Staff explain things to me 93%
I have a say in my daily activities 100%
I am encouraged to do things for myself 71%
This place is well run 86%
This place feels like home 86%
I like the food here 78%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries2%
Restrictive practices14%
Unplanned weight loss16%
Falls39%
Major injury from a fall2%
Polypharmacy41%
Antipsychotic medication7%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

The extract records no regulatory action against this home.

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