Aged Care RatingsAustralia

Sandown Apartments

Southerwood Drive, Sandy Bay TAS 7005

69 beds SOUTHERN CROSS CARE (TASMANIA) INC Medium home Not for Profit
Government rating
4 of 5 stars Good
85% Residents' survey score Our figure — the average of 12 questions

Ranked 20 of 29 in Southern

At a glance, from the figures

  • Delivered 218 care minutes per resident per day against a target of 211 — 7 minutes above.
  • 85% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 50%.
  • No regulatory action in place. The last ended June 2018: Notice of Non-Compliance.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Acceptable
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 218 target 211 +7 min
Registered nurse minutes 44 target 43 +1 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 85% across all 12 questions.

Staff treat me with respect 93%
I feel safe here 92%
Staff are kind and caring 100%
I get the care I need 93%
Staff know what they are doing 93%
Staff follow up when I raise things 79%
Staff explain things to me 72%
I have a say in my daily activities 86%
I am encouraged to do things for myself 86%
This place is well run 86%
This place feels like home 85%
I like the food here 50%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices4%
Unplanned weight loss11%
Falls33%
Major injury from a fall0%
Polypharmacy33%
Antipsychotic medication0%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Notice of Non-Compliance. A formal notice that the home was not meeting one or more of the Quality Standards at the time. Applied April 2018 · Ended June 2018

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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