Aged Care RatingsAustralia

Southern Cross Care Ozanam Residential Aged Care

7 Boake Place, Garran ACT 2605

72 beds Southern Cross Care (NSW & ACT) Limited Medium home Not for Profit
Government rating
3 of 5 stars Acceptable
56% Residents' survey score Our figure — the average of 12 questions

Ranked 27 of 29 in ACT

At a glance, from the figures

  • Delivered 225 care minutes per resident per day against a target of 218 — 7 minutes above.
  • 56% of residents' survey answers were positive.
  • The lowest-scoring answer was "Staff follow up when I raise things", at 7%.
  • No regulatory action in place. The last ended July 2017: Notice of Non-Compliance.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Acceptable
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Improvement needed
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Acceptable
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 225 target 218 +7 min
Registered nurse minutes 47 target 44 +3 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 56% across all 12 questions.

Staff treat me with respect 93%
I feel safe here 93%
Staff are kind and caring 100%
I get the care I need 57%
Staff know what they are doing 50%
Staff follow up when I raise things 7%
Staff explain things to me 43%
I have a say in my daily activities 64%
I am encouraged to do things for myself 57%
This place is well run 43%
This place feels like home 50%
I like the food here 14%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices9%
Unplanned weight loss5%
Falls33%
Major injury from a fall1%
Polypharmacy40%
Antipsychotic medication4%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Notice of Non-Compliance. A formal notice that the home was not meeting one or more of the Quality Standards at the time. Applied March 2017 · Ended July 2017

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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