Aged Care RatingsAustralia

Southern Cross Care St Francis Residential Aged Care

122 Hyatts Road, Plumpton NSW 2761

50 beds Southern Cross Care (NSW & ACT) Limited Small home Not for Profit
Government rating
4 of 5 stars Good
78% Residents' survey score Our figure — the average of 12 questions

Ranked 44 of 67 in Western Sydney

At a glance, from the figures

  • Delivered 230 care minutes per resident per day against a target of 225 — 5 minutes above.
  • 78% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 46%.
  • No regulatory action in place. The last ended October 2018: Notice of Non-Compliance.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Acceptable
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Good
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 230 target 225 +5 min
Registered nurse minutes 48 target 45 +3 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 78% across all 12 questions.

Staff treat me with respect 92%
I feel safe here 84%
Staff are kind and caring 76%
I get the care I need 85%
Staff know what they are doing 84%
Staff follow up when I raise things 69%
Staff explain things to me 70%
I have a say in my daily activities 84%
I am encouraged to do things for myself 92%
This place is well run 85%
This place feels like home 70%
I like the food here 46%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries1%
Restrictive practices10%
Unplanned weight loss3%
Falls25%
Major injury from a fall2%
Polypharmacy47%
Antipsychotic medication0%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Notice of Non-Compliance. A formal notice that the home was not meeting one or more of the Quality Standards at the time. Applied August 2018 · Ended October 2018

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

Other homes in Western Sydney

See all homes in Western Sydney →