Aged Care RatingsAustralia

St Hedwig Village

140 Reservoir Road, Blacktown NSW 2148

133 beds Catholic Healthcare Limited Small home Not for Profit
Government rating
4 of 5 stars Good
76% Residents' survey score Our figure — the average of 12 questions

Ranked 45 of 67 in Western Sydney

At a glance, from the figures

  • Delivered 256 care minutes per resident per day against a target of 226 — 30 minutes above.
  • 76% of residents' survey answers were positive.
  • The lowest-scoring answer was "Staff explain things to me", at 47%.
  • No regulatory action recorded against this home.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Good
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 256 target 226 +30 min
Registered nurse minutes 52 target 45 +7 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 76% across all 12 questions.

Staff treat me with respect 69%
I feel safe here 78%
Staff are kind and caring 82%
I get the care I need 87%
Staff know what they are doing 78%
Staff follow up when I raise things 61%
Staff explain things to me 47%
I have a say in my daily activities 82%
I am encouraged to do things for myself 82%
This place is well run 96%
This place feels like home 74%
I like the food here 74%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices15%
Unplanned weight loss2%
Falls22%
Major injury from a fall1%
Polypharmacy30%
Antipsychotic medication7%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

The extract records no regulatory action against this home.

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