St Vincent's Care Services Eltham - Eltham Lodge
43 Diamond Street, Eltham VIC 3095
Ranked 29 of 86 in Northern Metro
At a glance, from the figures
- Delivered 223 care minutes per resident per day against a target of 210 — 13 minutes above.
- 90% of residents' survey answers were positive.
- The lowest-scoring answer was "This place feels like home", at 76%.
- No regulatory action recorded against this home.
The five ratings
Four measures make up the overall rating. The i beside each one explains what it covers.
Why the ratings are broken out
Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.
Staffing
Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.
What residents said
An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 90% across all 12 questions.
The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.
Clinical quality measures
The share of residents affected, as the home reports each quarter. Lower is better on all of these.
| Pressure injuries | 0% |
| Restrictive practices | 5% |
| Unplanned weight loss | 6% |
| Falls | 41% |
| Major injury from a fall | 2% |
| Polypharmacy | 42% |
| Antipsychotic medication | 11% |
Compliance
The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.
The extract records no regulatory action against this home.
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