Aged Care RatingsAustralia

Torbay

43 Exeter Street, Torquay QLD 4655

134 beds Torbay Lifestyles and Care Limited Large home Not for Profit
Government rating
4 of 5 stars Good
96% Residents' survey score Our figure — the average of 12 questions

Ranked 5 of 32 in Wide Bay

At a glance, from the figures

  • Delivered 218 care minutes per resident per day against a target of 203 — 15 minutes above.
  • 96% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 79%.
  • No regulatory action in place. The last ended June 2022: Directions - To revise Plans for Continuous Improvements.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 218 target 203 +15 min
Registered nurse minutes 46 target 41 +5 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 96% across all 12 questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 100%
Staff follow up when I raise things 100%
Staff explain things to me 92%
I have a say in my daily activities 95%
I am encouraged to do things for myself 96%
This place is well run 91%
This place feels like home 95%
I like the food here 79%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices39%
Unplanned weight loss6%
Falls26%
Major injury from a fall0%
Polypharmacy26%
Antipsychotic medication14%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Directions - To revise Plans for Continuous Improvements. The Commission asked the home to redo its continuous improvement plan. Applied July 2021 · Ended June 2022

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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