Aged Care RatingsAustralia

TriCare Toowoomba Aged Care Residence

15 Curzon Street, Mt Lofty QLD 4350

81 beds TriCare Aged Care Pty Ltd Medium home Private for Profit
Government rating
No rating published yet
70% Residents' survey score Our figure — the average of 12 questions

Ranked 40 of 41 in Darling Downs

At a glance, from the figures

  • No Overall Star Rating has been published for this home yet.
  • Delivered 208 care minutes per resident per day against a target of 207 — 1 minutes above.
  • 70% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 53%.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Not yet rated
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Not yet rated
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Acceptable
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 208 target 207 +1 min
Registered nurse minutes 43 target 42 +1 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 70% across all 12 questions.

Staff treat me with respect 70%
I feel safe here 92%
Staff are kind and caring 69%
I get the care I need 85%
Staff know what they are doing 62%
Staff follow up when I raise things 69%
Staff explain things to me 62%
I have a say in my daily activities 77%
I am encouraged to do things for myself 84%
This place is well run 61%
This place feels like home 54%
I like the food here 53%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries2%
Restrictive practices25%
Unplanned weight loss0%
Falls64%
Major injury from a fall1%
Polypharmacy40%
Antipsychotic medication12%

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