Aged Care RatingsAustralia

Uniting Bowden Brae Normanhurst

1-7 Frith Avenue, Normanhurst NSW 2076

106 beds The Uniting Church in Australia Property Trust (NSW) Medium home Not for Profit
Government rating
4 of 5 stars Good
94% Residents' survey score Our figure — the average of 12 questions

Ranked 43 of 105 in Northern Sydney

At a glance, from the figures

  • Delivered 236 care minutes per resident per day against a target of 231 — 5 minutes above.
  • 94% of residents' survey answers were positive.
  • The lowest-scoring answer was "Staff know what they are doing", at 89%.
  • No regulatory action in place. The last ended February 2019: Notice of Non-Compliance.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Acceptable
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Improvement needed
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 236 target 231 +5 min
Registered nurse minutes 49 target 46 +3 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 94% across all 12 questions.

Staff treat me with respect 90%
I feel safe here 94%
Staff are kind and caring 95%
I get the care I need 95%
Staff know what they are doing 89%
Staff follow up when I raise things 95%
Staff explain things to me 90%
I have a say in my daily activities 95%
I am encouraged to do things for myself 100%
This place is well run 94%
This place feels like home 95%
I like the food here 90%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices34%
Unplanned weight loss6%
Falls31%
Major injury from a fall3%
Polypharmacy33%
Antipsychotic medication9%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Notice of Non-Compliance. A formal notice that the home was not meeting one or more of the Quality Standards at the time. Applied November 2018 · Ended February 2019

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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