Aged Care RatingsAustralia

Whiddon Wingham

12 Primrose Street, Wingham NSW 2429

82 beds The Frank Whiddon Masonic Homes of New South Wales Medium home Not for Profit
Government rating
4 of 5 stars Good
85% Residents' survey score Our figure — the average of 12 questions

Ranked 33 of 52 in Mid North Coast

At a glance, from the figures

  • Delivered 226 care minutes per resident per day against a target of 222 — 4 minutes above.
  • 85% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 53%.
  • No regulatory action in place. The last ended August 2022: Directions - To revise Plans for Continuous Improvements.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Good
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Improvement needed
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 226 target 222 +4 min
Registered nurse minutes 53 target 45 +8 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 85% across all 12 questions.

Staff treat me with respect 92%
I feel safe here 100%
Staff are kind and caring 92%
I get the care I need 93%
Staff know what they are doing 77%
Staff follow up when I raise things 76%
Staff explain things to me 69%
I have a say in my daily activities 100%
I am encouraged to do things for myself 92%
This place is well run 85%
This place feels like home 92%
I like the food here 53%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices24%
Unplanned weight loss17%
Falls36%
Major injury from a fall0%
Polypharmacy28%
Antipsychotic medication19%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

Regulatory history

Directions - To revise Plans for Continuous Improvements. The Commission asked the home to redo its continuous improvement plan. Applied July 2022 · Ended August 2022

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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