Aged Care RatingsAustralia

Woodlands Aged Care and NDIS Services

34 Free Street, Newmarket QLD 4051

64 beds MELLREACH PTY. LTD. Medium home Private for Profit
Government rating
4 of 5 stars Good
71% Residents' survey score Our figure — the average of 12 questions

Ranked 30 of 45 in Brisbane North

At a glance, from the figures

  • Delivered 285 care minutes per resident per day against a target of 231 — 54 minutes above.
  • 71% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 43%.
  • No regulatory action in place. The last ended October 2023: Directions - To revise Plans for Continuous Improvements.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Good
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Good
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 285 target 231 +54 min
Registered nurse minutes 62 target 46 +16 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 71% across all 12 questions.

Staff treat me with respect 86%
I feel safe here 92%
Staff are kind and caring 93%
I get the care I need 78%
Staff know what they are doing 79%
Staff follow up when I raise things 50%
Staff explain things to me 64%
I have a say in my daily activities 64%
I am encouraged to do things for myself 57%
This place is well run 78%
This place feels like home 71%
I like the food here 43%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries1%
Restrictive practices48%
Unplanned weight loss8%
Falls30%
Major injury from a fall0%
Polypharmacy43%
Antipsychotic medication27%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Good

Regulatory history

Directions - To revise Plans for Continuous Improvements. The Commission asked the home to redo its continuous improvement plan. Applied September 2023 · Ended October 2023

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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