Aged Care RatingsAustralia

Blue Care Bundaberg Pioneer Aged Care Facility

195 Barolin Street, Bundaberg QLD 4670

111 beds UnitingCare Queensland Limited Large home Not for Profit
Government rating
No rating published yet
84% Residents' survey score Our figure — the average of 12 questions

Ranked 28 of 32 in Wide Bay

At a glance, from the figures

  • No Overall Star Rating has been published for this home yet.
  • Delivered 212 care minutes per resident per day against a target of 220 — 8 minutes below.
  • 84% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 60%.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Not yet rated
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Acceptable
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Not yet rated
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Improvement needed
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Significant improvement needed
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 212 target 220 -8 min
Registered nurse minutes 48 target 44 +4 min

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 84% across all 12 questions.

Staff treat me with respect 96%
I feel safe here 91%
Staff are kind and caring 95%
I get the care I need 81%
Staff know what they are doing 77%
Staff follow up when I raise things 77%
Staff explain things to me 81%
I have a say in my daily activities 100%
I am encouraged to do things for myself 87%
This place is well run 82%
This place feels like home 77%
I like the food here 60%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries1%
Restrictive practices15%
Unplanned weight loss9%
Falls37%
Major injury from a fall2%
Polypharmacy49%
Antipsychotic medication16%

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