Aged Care RatingsAustralia

Glenella Care

29-35 Davey Street, Glenella QLD 4740

108 beds Respect Group Limited Large home Not for Profit
Government rating
No rating published yet

Ranked 6 of 10 in Mackay

At a glance, from the figures

  • No Overall Star Rating has been published for this home yet.
  • No regulatory action in place. The last ended July 2023: Directions - To revise Plans for Continuous Improvements.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Not yet rated
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Not yet rated
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Not yet rated
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Not yet rated
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Not yet rated
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day — no target published
Registered nurse minutes — no target published

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Regulatory history

Directions - To revise Plans for Continuous Improvements. The Commission asked the home to redo its continuous improvement plan. Applied July 2023 · Ended July 2023

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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