Aged Care RatingsAustralia

Resthaven On Quarry

10 Sands Terrace, North Mackay QLD 4740

63 beds APOLLO CARE OPERATIONS PTY LIMITED Medium home Private for Profit
Government rating
No rating published yet

Ranked 7 of 10 in Mackay

At a glance, from the figures

  • No Overall Star Rating has been published for this home yet.
  • Delivered 245 care minutes per resident per day against a target of 223 — 22 minutes above.
  • No regulatory action recorded against this home.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Not yet rated
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Not yet rated
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Good
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Excellent
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Acceptable
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 245 target 223 +22 min
Registered nurse minutes 60 target 45 +15 min

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries0%
Restrictive practices48%
Unplanned weight loss6%
Falls36%
Major injury from a fall0%
Polypharmacy41%
Antipsychotic medication0%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Good

The Commission's stated reason: No Regulatory decisions, and no Quality Standards grades recorded whilst operating continuously for over one year.

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