Aged Care RatingsAustralia

Ozcare Mackay

15 Charlotte Street, West Mackay QLD 4740

120 beds Ozcare Large home Not for Profit
Government rating
3 of 5 stars Acceptable
89% Residents' survey score Our figure — the average of 12 questions

Ranked 5 of 10 in Mackay

At a glance, from the figures

  • Delivered 207 care minutes per resident per day against a target of 215 — 8 minutes below.
  • 89% of residents' survey answers were positive.
  • The lowest-scoring answer was "I like the food here", at 73%.
  • No regulatory action in place. The last ended April 2023: Directions - To revise Plans for Continuous Improvements.

The five ratings

Four measures make up the overall rating. The i beside each one explains what it covers.

Overall OverallOne rating combining the four below. Residents’ experience counts for about a third, compliance a little under a third, then staffing and quality measures. Acceptable
Residents’ experience Residents’ experienceFrom face-to-face interviews with a sample of residents, who answer twelve questions about daily life in the home. Good
Compliance ComplianceSet by the Aged Care Quality and Safety Commission from regulatory decisions and audit findings, and updated as things change. A 1 or 2 here caps the overall rating at that level. Excellent
Staffing StaffingCompares the care minutes per resident per day the home delivered against the target set for that home, including registered nurse minutes. Improvement needed
Quality measures Quality measuresSeven clinical indicators the home reports each quarter — falls, pressure injuries, weight loss, restrictive practices and medication use. Significant improvement needed
Scale 1 · Significant improvement needed2 · Improvement needed3 · Acceptable4 · Good5 · Excellent

Why the ratings are broken out

Most homes land in much the same place on the overall star: 69% hold four, and none holds fewer than three. The four measures above, and the detail below, are where homes actually differ from one another.

Staffing

Every home has a target for care minutes per resident per day, set for that home. This is what it reported delivering.

Total care minutes per day 207 target 215 -8 min
Registered nurse minutes 53 target 43 +10 min

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 89% across all 12 questions.

Staff treat me with respect 91%
I feel safe here 95%
Staff are kind and caring 96%
I get the care I need 91%
Staff know what they are doing 82%
Staff follow up when I raise things 95%
Staff explain things to me 91%
I have a say in my daily activities 91%
I am encouraged to do things for myself 86%
This place is well run 82%
This place feels like home 100%
I like the food here 73%

The lowest-scoring answer is marked, because it is usually the one worth asking about on a visit.

Clinical quality measures

The share of residents affected, as the home reports each quarter. Lower is better on all of these.

Pressure injuries1%
Restrictive practices32%
Unplanned weight loss14%
Falls30%
Major injury from a fall2%
Polypharmacy46%
Antipsychotic medication19%

Compliance

The Aged Care Quality and Safety Commission checks homes against the Quality Standards and sets this rating, updating it as things change.

Compliance rating Excellent

The Commission's stated reason: No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.

Regulatory history

Directions - To revise Plans for Continuous Improvements. The Commission asked the home to redo its continuous improvement plan. Applied March 2023 · Ended April 2023

This ended, and is here as history rather than a live concern. The rating above is the Commission's current view.

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